For customer operations teams
Turn WhatsApp requests into clear, trackable work.
Connect customer messages with the people and systems responsible for the next step, while keeping the full history visible.
Automation
Lead follow-up sequence
New lead nurture
Runs when tag = Website lead
Welcome message
ImmediatelyShare product guide
After 1 dayCheck interest
After 3 daysAssign warm replies
When customer respondsEnrolled
486
64 joined this week
Completed
71%
8.4% this month
For your operations team
Help your operations team stay organised and responsive.
Create consistent handovers
Turn common customer requests into clear processes instead of informal follow-ups.
Connect the tools you already use
Use Automate Business apps, webhooks, and APIs to continue work elsewhere.
Keep the complete history
Retain the customer details, conversation, and actions taken in one connected record.
How it works
Get started in three simple steps.
- 01
Receive the request
Capture the customer's message and the details needed to act.
- 02
Start the right process
Assign the conversation or send the update into a connected system.
- 03
Close the loop
Update the customer and keep the result visible to your team.
Where to start
Use it for the WhatsApp work your team handles every day.
- Service request assignment
- Payment and order coordination
- Internal work handover
- Customer status updates
More ways to use Automate Chats
Explore more solutions
Marketing
Reach the right audience, send relevant messages, automate follow-up, and keep every reply connected to the customer.
For sales teamsSales
Collect the details your sales team needs, assign every lead clearly, and keep follow-ups connected to the full WhatsApp conversation.
For customer support teamsCustomer Support
Bring your shared inbox, prepared answers, chatbots, AI assistance, and team ownership into one support process.
Ready to make WhatsApp easier for your operations team?
Start your 7-day free trial, or book a demo and we’ll show you how Automate Chats fits your team.