WhatsApp for patient communication
Make routine patient communication simpler for your team.
Guide appointment enquiries, share approved service information, send reminders, and pass sensitive or complex requests to your team.
Team inbox
Customer conversations
Open chats
12 waiting · 3 unassigned
Aarav Mehta
2mCan I change my delivery slot?
Nisha Shah
8mYes, please book the demo.
Rohan Kumar
14mThe payment is complete.
Aarav Mehta
WhatsApp · online
Customer context
Aarav Mehta
Customer since Apr 2025
Next best action
Confirm the updated delivery slot.
For your healthcare team
Handle common WhatsApp conversations with less manual work.
Guide routine enquiries
Help people find services, locations, availability, and the right next step.
Keep appointments on track
Support confirmations, preparation information, reminders, and follow-up.
Bring in the right person when needed
Route sensitive or complex requests to a trained team member.
How it works
Get started in three simple steps.
- 01
Understand the request
Identify whether the person needs information, scheduling, or help from your team.
- 02
Guide or assign
Share approved routine information or connect the request with the right person.
- 03
Continue the communication
Send suitable reminders and updates before and after an appointment or service.
Where to start
Use it for the WhatsApp work your team handles every day.
- Appointment enquiries
- Service information
- Appointment reminders
- Routine support requests
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Ready to make WhatsApp easier for your healthcare team?
Start your 7-day free trial, or book a demo and we’ll show you how Automate Chats fits your team.