FOR MARKETING, SALES & SUPPORT
Send WhatsApp campaigns. Handle every reply together.
Send WhatsApp campaigns, answer questions with AI, automate follow-ups, and let your team take over. All in one workspace.
From campaign to follow-up
Automation, with your team in control
Clear steps. Helpful answers. A human when it matters.
Use chatbots for the process, AI for questions, and your team for conversations that need personal attention.
You choose the questions, add the business knowledge, and configure when a teammate takes over.
- 01
Chatbots collect the details.
Guide customers through steps you define. Capture their interest and requirements in a structured conversation.
For example: ask which course a student wants and when they plan to start.
Explore chatbots - 02
AI answers the questions.
Use your business information to answer customer questions. Configure a handoff when a conversation needs your team.
For example: answer a question about course content using your uploaded information.
Explore AI assistants - 03
Your team takes it from there.
Assign the conversation to a teammate with the chat history and collected details, so the customer can continue where they left off.
For example: let a counsellor discuss the student’s goals and next steps.
Explore the team inbox
Built around your business
Start with a conversation you already have.
Three example workflows you can configure around your customers and team.
Education
Your customer asks
“Which course is right for me?”
Capture course interest
Answer programme questions
Assign a counsellor
Your team receives
A student’s interests and preferred start date, with the conversation ready for a counsellor.
Real estate
Your customer asks
“Do you have homes within my budget?”
Collect budget and location
Answer property questions
Assign an agent
Your team receives
A lead’s property requirements and conversation history, ready for your agent to follow up.
E-commerce
Your customer asks
“Can you help me choose a product?”
Understand product interest
Answer catalogue questions
Route to sales or support
Your team receives
The customer’s product interest and questions, with a clear owner for the next reply.
Getting started
From setup to your first live workflow.
Start with one use case. Add more automation as your team gets comfortable.
Connect your WhatsApp number.
Create your workspace and connect an eligible WhatsApp Business number. Check connection or migration options for your existing setup.
Add your knowledge and workflow.
Add business information for AI answers, build your chatbot steps, and choose who receives conversations that need a person.
Test, then start conversations.
Check answers and handoffs with your team before launching a campaign or handling customer enquiries.
Have access to your business’s Meta account and WhatsApp number ready. Connection timing depends on your current setup and any required Meta approvals.
Want help planning your setup?
Talk through your workflowConnect your tools
Connect WhatsApp work to the rest of your business.
Link supported apps or use webhooks and APIs to move customer and conversation data between your systems.
See all integrations
Automate CRM
Automate Tasks
Razorpay- Webhooks
- REST APIs
Before you choose
Understand what goes into your cost.
- Your platform plan
- Your subscription includes the features and limits listed for your chosen plan.
- WhatsApp messaging
- Meta messaging charges may apply separately, depending on your WhatsApp setup, messages, and markets.
- AI and other usage
- AI credits, add-ons, or usage-based services may add to your cost. Review the inclusions and charges before purchase.
The 7-day trial lets you explore the workspace. Available features depend on your plan and WhatsApp channel setup.
See pricing detailsQuestions teams ask before trying Automate Chats.
Check how setup, automation, and the trial work before you begin.
Automate Chats
Give your next WhatsApp reply a clear owner.
Start a 7-day free trial to explore campaigns, the shared inbox, and follow-ups—or book a demo with our team.