Know what is working
See how your team, campaigns, and automation are performing.
Understand conversation workload, campaign results, chatbot and AI activity, and team performance without rebuilding reports in spreadsheets.
Analytics
Conversation performance
Conversations
1,284
↑ 12.8%
First reply
1m 42s
↓ 24 sec
Resolved
91.4%
Target 90%
Weekly conversations
Last 7 daysTeam load
What your team can do
Make everyday WhatsApp work simpler.
See the work that needs attention
Track open, pending, solved, and expired conversations over time.
See where message activity comes from
See message activity from your team, campaigns, sequences, chatbots, and AI.
Review campaign response
Follow delivery and response activity for each campaign.
How it works
Get started in three simple steps.
- 01
Choose a time period
Review this week, this month, all-time results, or a custom range.
- 02
Check the numbers
Compare conversation status, message volume, team activity, and campaign results.
- 03
Improve the process
Use what you learn to refine staffing, assignments, messages, and automation.
Where to start
Use it for the WhatsApp work your team handles every day.
- Support reviews
- Campaign reporting
- Team workload planning
- Automation monitoring
More ways to use Automate Chats
Explore more features
Team Inbox
Bring sales and support chats into one shared inbox, assign each conversation, and keep the full customer history together.
Reach the right customersBroadcast Campaigns
Choose the right audience, personalise approved messages, and see how customers respond from one place.
Stay responsive around the clockWhatsApp Automation
Automate common conversations, scheduled follow-ups, and after-hours replies while keeping your team available when needed.
Ready to put Analytics to work?
Start your 7-day free trial, or book a demo and we’ll show you how Automate Chats fits your team.