For customer support teams
Help customers faster without answering every question manually.
Bring your shared inbox, prepared answers, chatbots, AI assistance, and team ownership into one support process.
Team inbox
Customer conversations
Open chats
12 waiting · 3 unassigned
Aarav Mehta
2mCan I change my delivery slot?
Nisha Shah
8mYes, please book the demo.
Rohan Kumar
14mThe payment is complete.
Aarav Mehta
WhatsApp · online
Customer context
Aarav Mehta
Customer since Apr 2025
Next best action
Confirm the updated delivery slot.
For your customer support team
Help your customer support team stay organised and responsive.
Answer common questions consistently
Use prepared information and automation for routine customer requests.
Move complex issues to the right person
Hand over the conversation with its customer history attached.
See where service can improve
Monitor open, pending, solved, and automated conversations.
How it works
Get started in three simple steps.
- 01
Understand the request
Identify what the customer needs through AI, a chatbot, or your team.
- 02
Answer or assign
Resolve the routine request or send it to the person best placed to help.
- 03
Learn and improve
Review open, pending, and resolved chats alongside AI and chatbot activity.
Where to start
Use it for the WhatsApp work your team handles every day.
- Frequently asked questions
- Order and service updates
- Support request handling
- Escalation management
More ways to use Automate Chats
Explore more solutions
Marketing
Reach the right audience, send relevant messages, automate follow-up, and keep every reply connected to the customer.
For sales teamsSales
Collect the details your sales team needs, assign every lead clearly, and keep follow-ups connected to the full WhatsApp conversation.
For customer operations teamsOperations
Connect customer messages with the people and systems responsible for the next step, while keeping the full history visible.
Ready to make WhatsApp easier for your customer support team?
Start your 7-day free trial, or book a demo and we’ll show you how Automate Chats fits your team.