AI that uses your business information
Give customers helpful answers, even when your team is busy.
Let an AI assistant answer common questions using the information you provide, then hand the conversation to your team when needed.
AI assistant
Support copilot
Knowledge
Synced 12 minutes ago
Product catalogue
8 sources ready
Delivery policy
9 sources ready
Returns & refunds
10 sources ready
Live answer preview
94% confidenceCUSTOMER
Can I return an item bought during the sale?
AI ASSISTANT
Yes. Sale items can be returned within 7 days if unused and in their original packaging.
What your team can do
Make everyday WhatsApp work simpler.
Answer from your own information
Add approved files or a Google Sheet for the assistant to use when helping customers.
Stay in control
Set what the assistant should handle, which actions it can take, and when it should stop.
Bring in a person at the right time
Pass complex conversations to your team with the history included.
How it works
Get started in three simple steps.
- 01
Add your knowledge
Provide the business information the assistant should use.
- 02
Define its role
Choose its purpose, instructions, and rules for human handover.
- 03
Review and improve
Check real conversations and refine the information or instructions over time.
Where to start
Use it for the WhatsApp work your team handles every day.
- First replies to common questions
- Lead qualification
- Product and service questions
- Collecting details before handover
More ways to use Automate Chats
Explore more features
Team Inbox
Bring sales and support chats into one shared inbox, assign each conversation, and keep the full customer history together.
Reach the right customersBroadcast Campaigns
Choose the right audience, personalise approved messages, and see how customers respond from one place.
Stay responsive around the clockWhatsApp Automation
Automate common conversations, scheduled follow-ups, and after-hours replies while keeping your team available when needed.
Ready to put AI Assistants to work?
Start your 7-day free trial, or book a demo and we’ll show you how Automate Chats fits your team.